Sr. Director, e-Commerce Jobs in USA | Spirit Airlines Career

ResponsibilitiesThe Sr. Director, e-Commerce is a critical part of the Omnichannel leadership team in leading the digital transformation efforts at Spirit. The role is responsible for web, web mobile, mobile app, and kiosk channels to increase conversion rates and self-service. This position is accountable for growing conversions for all ticket and ancillary products, currently generating ~$2B annually. Responsibilities include testing and reviewing analytics to build strategic and tactical changes to digital properties that drive business profitability.

  • Build an e-Commerce roadmap to deliver on team and company goals.
  • Collaborate with technical teams to drive projects forward through design, development, QA, and release.
  • Analyze and translate test results into actionable business insights and make recommendations on where to optimize for higher conversion in each step of the funnel.
  • Build a robust suite of KPIs and reports to monitor traffic, conversion rates, AOV, and customer behavior to analyze test outcomes.
  • Build optimization plans using A/B testing, multivariate testing, segment-based targeting, behavioral targeting, display ad targeting, and landing page optimization to ensure all content meets conversion targets.
  • Optimize landing pages and conversion funnels to drive measurable conversion rates and revenue increases. Improve user insight through conducting qualitative and quantitative research and analyzing user behavior on-site to feed test development.
  • Identify and manage vendor relationships to deliver on feature sets and maximize value.
  • Negotiate contracts with vendors to support solutions and services needed to deliver on the roadmap.
  • Develop conversion targets and revenue forecasts with revenue management teams. Work closely with other marketing and finance teams to forecast and analyze key customer statistics and trends.
  • Build and deliver robust business cases to support project and vendor investments.
  • Build processes and technologies that scale our optimization resources and efforts.
  • Collaborate with the entire marketing team for support, including graphic designers, copywriters, and promotions coordinators.
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).

Qualifications

  • A Bachelor’s degree or equivalent experience in Marketing, Business Administration, e-Commerce, or a related field.
  • An advanced degree, a Master’s or MBA, is preferred.
  • 7-10 years of experience.
  • Extensive knowledge of e-Commerce technologies and tactics, especially in commerce experience management.
  • Must be a self-described data expert with the ability to interpret data and draw conclusions to implement new e-Commerce strategies.
  • Proven leader with experience in both managing teams and executing large e-Commerce projects.
  • Demonstrates strong business judgment and decision-making skills.
  • Ability to identify, prioritize, and articulate the highest impact initiatives.
  • Strong knowledge of e-Commerce tools and solutions to deliver on features.
  • Strong influencing skills and motivated to work in a fast-paced, deadline-oriented, multicultural environment.
  • Understanding of optimization tools.
  • Familiarity with agile methodology.
  • Experience in tourism.
  • Excellent written and verbal communication skills.
  • Able to communicate and present at all levels of the organization.
  • Strong project management capabilities.
  • Understanding of financial KPIs.
  • Domestic & International travel is expected approximately 25% of the time.
  • Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
  • A hybrid work arrangement is available.
  • Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.OverviewAt Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

  • Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
  • The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
  • Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
  • Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC StatementSpir

Responsibilities

The Sr. Director, e-Commerce is a critical part of the Omnichannel leadership team in leading the digital transformation efforts at Spirit. The role is responsible for web, web mobile, mobile app, and kiosk channels to increase conversion rates and self-service. This position is accountable for growing conversions for all ticket and ancillary products, currently generating ~$2B annually. Responsibilities include testing and reviewing analytics to build strategic and tactical changes to digital properties that drive business profitability.

Build an e-Commerce roadmap to deliver on team and company goals.
Collaborate with technical teams to drive projects forward through design, development, QA, and release.
Analyze and translate test results into actionable business insights and make recommendations on where to optimize for higher conversion in each step of the funnel.
Build a robust suite of KPIs and reports to monitor traffic, conversion rates, AOV, and customer behavior to analyze test outcomes.
Build optimization plans using A/B testing, multivariate testing, segment-based targeting, behavioral targeting, display ad targeting, and landing page optimization to ensure all content meets conversion targets.
Optimize landing pages and conversion funnels to drive measurable conversion rates and revenue increases. Improve user insight through conducting qualitative and quantitative research and analyzing user behavior on-site to feed test development.
Identify and manage vendor relationships to deliver on feature sets and maximize value.
Negotiate contracts with vendors to support solutions and services needed to deliver on the roadmap.
Develop conversion targets and revenue forecasts with revenue management teams. Work closely with other marketing and finance teams to forecast and analyze key customer statistics and trends.
Build and deliver robust business cases to support project and vendor investments.
Build processes and technologies that scale our optimization resources and efforts.
Collaborate with the entire marketing team for support, including graphic designers, copywriters, and promotions coordinators.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).

Qualifications

A Bachelor’s degree or equivalent experience in Marketing, Business Administration, e-Commerce, or a related field.
An advanced degree, a Master’s or MBA, is preferred.
7-10 years of experience.
Extensive knowledge of e-Commerce technologies and tactics, especially in commerce experience management.
Must be a self-described data expert with the ability to interpret data and draw conclusions to implement new e-Commerce strategies.
Proven leader with experience in both managing teams and executing large e-Commerce projects.
Demonstrates strong business judgment and decision-making skills.
Ability to identify, prioritize, and articulate the highest impact initiatives.
Strong knowledge of e-Commerce tools and solutions to deliver on features.
Strong influencing skills and motivated to work in a fast-paced, deadline-oriented, multicultural environment.
Understanding of optimization tools.
Familiarity with agile methodology.
Experience in tourism.
Excellent written and verbal communication skills.
Able to communicate and present at all levels of the organization.
Strong project management capabilities.
Understanding of financial KPIs.
Domestic & International travel is expected approximately 25% of the time.
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
A hybrid work arrangement is available.
Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

it Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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