Southwest Airlines Career – Freight Agent Jobs in USA

  • Opportunities for overtime and shift pick-ups
  • Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*
  • An annual ProfitSharing contribution toward retirement—when we profit, you profit**
  • Competitive health insurance for you and your family
  • Opportunity to buy Southwest Airlines common stock at a 10% discount

Job Summary

  • Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments

Responsibilities

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Works in air freight facilities
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Responsible for opening/closing of the air freight facilities at which they are working
  • Handles Station AMS and radio communications traffic as needed
  • Checks Cargo information for each flight
  • Answers Cargo facility telephones
  • Resolve Customer situations by providing Positively Outrageous Service
  • Writes and submits irregularity reports as required
  • Checks cargo on hand to see that it is properly logged and accounted for
  • Checks that all board mail and Company material is dispatched and sent to indicated Stations
  • Responsibilities include greeting and handling Customers in a polite and friendly manner
  • Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
  • Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
  • Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
  • Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
  • Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
  • Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
  • Responsible for ground security and assuring operations follow security procedures
  • May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders

Southwest Airlines is an Equal Opportunity Employer

Knowledge, Skills And Abilities

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to obtain and maintain GSC qualification
  • Must comply with DOT drug and alcohol testing program
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must possess good written and oral skills
  • Must be able to effectively communicate verbally by telephone, face to face and public address systems
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment
  • Must be able to communicate information and instructions verbally or via radio equipment

EDUCATION

  • Required: High School Diploma or GED
  • Preferred: College coursework or degree

Experience

  • Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

LICENSING/CERTIFICATION

  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • Must possess a valid state motor vehicle operator’s license
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
  • Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail

Physical Abilities

  • Must be able to lift and move items of 70 pounds and/or more
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must be able to carry heavy items up and down jetway stairs
  • Must be able to distinguish each color displayed on every type of screening equipment
  • Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment
  • Must maintain the ability to wear prescribed uniforms

Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to work shift work and/or overtime
  • Ability to read, speak and write English
  • Foreign language skills are desirable, but not required
  • Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

Effective March 1, 2022, Southwest Airlines is voluntarily increasing the starting wage rate for Ground Operations and Frieght Agents to at least $17 per hour. This impacts roles such as Ramp, Customer Service, Operations, Provisioning, and Cargo Agent New Hires.

  • 401(k) match contributions are subject to the plan’s vesting schedule.
  • ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company.
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