The successful candidate will join the Inflight Services (Operations) department in SIA Customer Experience Division. He/She will support the team to ensure Inflight Catering and Aircraft Interior Cleaning (AIC) standards are met.

Key Responsibilities Include

Operational Duties
To monitor ad hoc aircraft changes / Adhoc flight delays and assist SIN & affected stations on any requests.
Assist & arrange cabin loading for stations on a request basis
Clear Cabin Crew Voyage Reports (CCVRs) and conduct investigation
Perform Aircraft checks on aircraft on cleanliness standards by AIC
Conduct checks onboard aircraft on uplift requirements by AIC
Generate ODR for discrepancies found onboard and feedback to all relevant sections for rectification
Monitoring CCVRs and Inflight Feedback/Complaints
Monitor and investigate CCVRS and complaints; liaise with parties concerned for possible reasons and follow up actions
Important Flight Handling
Be rostered to handle VIP flights, Entry of Service of new aircraft/flight.
Assist in monthly Service Level Audit Checks
Take part in the monthly Service Level Audit checks conducted by Inflight Services Department Management: Ground and Aircraft checks
Station audits and Catering Start Up
Assist with station audits at overseas stations, prepare audit reports and follow up with station
Assist with station start up for new catering stations

Required Skills

A diploma in any discipline
Experience in operations would be an advantage
Proficiency in excel skills
Having a class 3 driving license will be preferred