Singapore Airlines Career | Associate Inflight Services (Operations) Job in Jurong East

The successful candidate will join the Inflight Services (Operations) department in SIA Customer Experience Division. He/She will support the team to ensure Inflight Catering and Aircraft Interior Cleaning (AIC) standards are met.

Key Responsibilities Include

  • Operational Duties
  • To monitor ad hoc aircraft changes / Adhoc flight delays and assist SIN & affected stations on any requests.
  • Assist & arrange cabin loading for stations on a request basis
  • Clear Cabin Crew Voyage Reports (CCVRs) and conduct investigation
  • Perform Aircraft checks on aircraft on cleanliness standards by AIC
  • Conduct checks onboard aircraft on uplift requirements by AIC
  • Generate ODR for discrepancies found onboard and feedback to all relevant sections for rectification
  • Monitoring CCVRs and Inflight Feedback/Complaints
  • Monitor and investigate CCVRS and complaints; liaise with parties concerned for possible reasons and follow up actions
  • Important Flight Handling
  • Be rostered to handle VIP flights, Entry of Service of new aircraft/flight.
  • Assist in monthly Service Level Audit Checks
  • Take part in the monthly Service Level Audit checks conducted by Inflight Services Department Management: Ground and Aircraft checks
  • Station audits and Catering Start Up
  • Assist with station audits at overseas stations, prepare audit reports and follow up with station
  • Assist with station start up for new catering stations

Required Skills

  • A diploma in any discipline
  • Experience in operations would be an advantage
  • Proficiency in excel skills
  • Having a class 3 driving license will be preferred
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