Crew Schedulers are an integral part of the SOC and serve as a critical component to the airline’s operation. They ensure each scheduled flight departs on time with a legal and qualified crew, and follows all policy and procedures for maintaining crew legalities to prevent disruptions in day-to-day operations.

What You Will Do:

Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal and qualified crew.
Maintains compliance with applicable Union agreements, Company policies, and FAA regulations.
Fields phone calls from crew members, providing excellent and timely customer service.
Processes sick calls, emergency leaves and other daily schedule modifications.
Anticipates operational disruptions and solve them in a proactive manner.
Ensures that changes to the published schedule are communicated to crewmembers in a timely manner.
Coordinates with dispatchers and other departments to resolve problems that arise during the day-to-day operation and implements plans to correct operational issues.
Communicates professionally with vendors such as Hotel Connections, Uber, etc. via email and phone.
Books hotels, deadhead and ground transportation as needed.

Must Have Qualifications:

High school diploma or general education degree (GED).
2+ years of customer service or call center experience (additional education may be substituted for experience).
Familiarity with Windows OS, including Microsoft Office Suite and various web browsers.
Ability to multitask and interact with multiple computer applications.