Manager, DOT Compliance Jobs in USA | Spirit Airlines Career

ResponsibilitiesThe DOT Compliance Manager will oversee and implement regulations enforced by the Department of Transportation (DOT) across the company and ensure compliance with existing regulations. They will also lead discussions on how to reduce Guest complaints by driving initiatives to improve the Guest experience while cutting costs. This team member will build audits for airport stations and other areas impacted by DOT regulations and ensure DOT reporting is submitted accurately and on time. They will assist with submitting comments on behalf of Spirit to DOT on Proposed Rulemakings or Amendments to current rules. They will play a significant role in working with consumer and disability advocates and other stakeholders to gain valuable feedback on what is needed to enhance the Guest experience by hosting roundtables and networking. They will oversee the DOT, Disability, and Refund Specialist teams and act as a liaison with the Department of Transportation.

• Team with Legal and the Sr. Manager of DOT Compliance to represent Spirit at meetings hosted by the Department of Transportation and other government bodies to defend Spirit’s position on new rulemakings or proposed rulemakings.
• Assist with submitting comments on Proposed Rulemakings, Request for information, and organize or attend other interviews requested for FAA Reauthorization Act and other government initiatives.
• Work with consumer advocates, disability advocates, and external stakeholders to understand the need of Guests and identify areas of opportunities to improve the Guest experience to decrease complaints.
• Update policies and procedures to enhance the Guest experience based on trends and feedback received from CRO reports, Guest insights, and Guest complaints.
• Ensure new rulemakings roll out to the company effectively and on time.
• Support each department across the company, i.e., Contact Center, Airport Services, Flight Attendants, and Pilots, that interact with Guests to ensure policies and procedures are in line with the Air Carrier Access Act (ACAA) and other DOT regulations.
• Audit all areas for ACAA and DOT compliance to provide feedback to airport stations and other areas regarding improvement opportunities.
• Oversee the team of Disability Specialists, DOT Specialists, and Refunds to ensure communication is consistent and meets the standards required in the ACAA and other DOT regulations while ensuring all processes are efficient and optimized to provide an exceptional Guest experience and cut down on costs.
• Submit all required reports and tarmac delays to DOT timely and accurately.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years of experience.
• Strong analytical skills.
• Ability to lead new initiatives from inception to completion.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office products.
• Able to interpret and apply government regulations.
• Ability to build relationships at all levels of the organization, including C-Suite.
• Ability to keep rapport with stakeholders and those in the disability community.
• Service-oriented, with a Guest satisfaction mindset.
• Able to work under pressure and make decisions as required.
• Always looking for innovative ways to find efficiencies and improve the business.
• Problem resolution skills.
• Detail-oriented and organized.
• Maintains a high level of confidentiality in all circumstances.
• Ability to multitask.
• Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.OverviewAt Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

• Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.Responsibilities

  The DOT Compliance Manager will oversee and implement regulations enforced by the Department of Transportation (DOT) across the company and ensure compliance with existing regulations. They will also lead discussions on how to reduce Guest complaints by driving initiatives to improve the Guest experience while cutting costs. This team member will build audits for airport stations and other areas impacted by DOT regulations and ensure DOT reporting is submitted accurately and on time. They will assist with submitting comments on behalf of Spirit to DOT on Proposed Rulemakings or Amendments to current rules. They will play a significant role in working with consumer and disability advocates and other stakeholders to gain valuable feedback on what is needed to enhance the Guest experience by hosting roundtables and networking. They will oversee the DOT, Disability, and Refund Specialist teams and act as a liaison with the Department of Transportation.

  Team with Legal and the Sr. Manager of DOT Compliance to represent Spirit at meetings hosted by the Department of Transportation and other government bodies to defend Spirit’s position on new rulemakings or proposed rulemakings.
  Assist with submitting comments on Proposed Rulemakings, Request for information, and organize or attend other interviews requested for FAA Reauthorization Act and other government initiatives.
  Work with consumer advocates, disability advocates, and external stakeholders to understand the need of Guests and identify areas of opportunities to improve the Guest experience to decrease complaints.
  Update policies and procedures to enhance the Guest experience based on trends and feedback received from CRO reports, Guest insights, and Guest complaints.
  Ensure new rulemakings roll out to the company effectively and on time.
  Support each department across the company, i.e., Contact Center, Airport Services, Flight Attendants, and Pilots, that interact with Guests to ensure policies and procedures are in line with the Air Carrier Access Act (ACAA) and other DOT regulations.
  Audit all areas for ACAA and DOT compliance to provide feedback to airport stations and other areas regarding improvement opportunities.
  Oversee the team of Disability Specialists, DOT Specialists, and Refunds to ensure communication is consistent and meets the standards required in the ACAA and other DOT regulations while ensuring all processes are efficient and optimized to provide an exceptional Guest experience and cut down on costs.
  Submit all required reports and tarmac delays to DOT timely and accurately.
  May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments).

  Qualifications

  Bachelor’s degree or equivalent experience.
  3-5 years of experience.
  Strong analytical skills.
  Ability to lead new initiatives from inception to completion.
  Excellent verbal and written communication skills.
  Working knowledge of Microsoft Office products.
  Able to interpret and apply government regulations.
  Ability to build relationships at all levels of the organization, including C-Suite.
  Ability to keep rapport with stakeholders and those in the disability community.
  Service-oriented, with a Guest satisfaction mindset.
  Able to work under pressure and make decisions as required.
  Always looking for innovative ways to find efficiencies and improve the business.
  Problem resolution skills.
  Detail-oriented and organized.
  Maintains a high level of confidentiality in all circumstances.
  Ability to multitask.
  Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *

  We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

  Overview

  At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

  Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
  The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
  Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
  Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

  EEOC Statement

  Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC StatementSpirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.