Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Front Desk Receptionist
At Serenity Healthcare, we have the fulfilling job of helping patients take their life back! Serenity is looking for Front Desk receptionists for our San Antonio, TX office. As a Front Desk Receptionist, you will primarily support our patients by extending a warm welcome, addressing questions or concerns, and overall creating a positive and comfortable atmosphere. Through personable and genuine conversations, you will develop memorable experiences for them to receive the best care. We are looking for people who thrive in social interactions and find gratification in improving someone’s day. Our hours of operation are from 6 am-8 pm M-F, 7 am-7 pm Saturdays.
Daily Responsibilities
Extend a warm greeting to each patient and attempt to make meaningful conversation.
Help patients feel valued by creating rapport, remembering their names, their interests, and stories.
Build patient trust by answering questions, addressing worries, respecting boundaries, and being sensitive to their individual challenges.
Rotate through various office tasks throughout the day.
Benefits of working with Serenity
Insurance benefits (Medical, Dental, Vision)
Opportunity for growth and advancement
Fast-paced office setting
Paid Time Off
Major Holidays Off
401K
Paid orientation
Office Lunches and Treats
Minimum Qualifications
High School Diploma/ GED.
Excellent verbal and written communication, basic math skills.
Previous experience working with computer-based information systems.
Proven ability to multitask in a fast-paced environment.
Previous experience in a reception or personal customer service industry.
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development.
This position is contingent on successfully completing a criminal background check upon hire.