Customer Support Representative Jobs in USA | Pilatus Business Aircraft Ltd Career

Pilatus is hiring a Parts Sales and Services Administrator (Customer Support Representative) to join our completions center in Broomfield, CO. You will be responsible for receiving and processing incoming orders from Pilatus Service Centers and direct customers to meet their parts requirements. You will also be responsible for making sure required parts are supplied in a timely and efficient manner in order to maintain a strong working relationship with our customers. The ability to provide technical information and answer complex questions in response to inquiries on our market-leading PC-12 NGX and PC-24 aircraft is key to the success of this position. As a Pilatus Parts Sales and Services Administrator, you will be an integral part of the team that helps bring our customers’ dreams to life. Take your career to the next level with Pilatus Business Aircraft!

Essential Duties/Responsibilities

Create and/or process Sales Orders for customers
Create and/or process Invoices for customers
Coordinate efforts to meet AOG and Expedite needs until the part is delivered to the end customer
Act as a liaison between customer and Pilatus for all parts inquiries
Monitor and process customer open orders
Process the Return Material Authorization (RMA) requests
Process customer direct shipments from Pilatus Aircraft Ltd or vendor
Provide price quotes and process price/availability requests from customers
Research parts using the IPD, AMM, CMM, or other resources
Ensure compliance with Pilatus Service Center Policies and Procedures
Ensure adherence to Pilatus internal Procedures
Maintain the highest levels of customer satisfaction

Other Duties/Responsibilities

Participate in 24/7/365 AOG on-call rotation
Alert Accounting of any company that is not current with their account
Perform other related duties as assigned by management


Associate or bachelor’s degree or equivalent combination of education and experience in the aviation field
2+ years of technical experience related to aviation parts
Pilatus PC-12 and PC-24 knowledge preferred
Advanced computer skills including MS Windows and MS Office Professional
Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
Effective verbal, written, and interpersonal communication skills and excellent customer service skills
Must be able to prioritize the workload and produce high quality, detailed work on a consistent basis
Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

What We Offer

11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Annual employee incentive award program based on the achievement of certain business and individual performance goals
Tuition assistance available annually after the first year
Hiring range of $22.00 – $30.00 per hour depending on experience

Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NG and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.

With over 2,000 employees and about 120 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position, please email with your request.

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