Customer Service Representative United Airlines Jobs in Frankfurt

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at FRA airport in Frankfurt, Germany. This is a part-time position

Please submit resume/CV in English

Job Overview And Responsibilities

  • Checking-in and processing of passengers and baggage onto flights
  • Ensuring that passengers are in possession of valid documentation for travel
  • Meeting and boarding flights, assisting passengers wherever required that includes:
    • Working remote arrivals and departures outside (heat, rain, snow)
    • Driving on the ramp
    • Baggage service handling, incl. occasional lifting of bags up to 25kg
    • Manual handling of aircraft doors
    • Transfer counter
    • United Club lounge
  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
  • Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • High School Diploma or equivalent secondary school certificate
  • A proven track record of reliability
  • Professional image and appearance
  • Outstanding customer service skills
  • Confident communication skills
  • Valid driver’s license for Germany
  • Ability to travel to other countries for training purposes
  • Must be at least 18 years of age
  • Must be flexible to work all shifts
  • Must be fluent in English and German (written and spoken)
  • Must be legally authorized to work in Germany/EU for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


  • Previous airport operations experience
  • Fluency in other European languages

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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