Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.(sm)
OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a common sense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: “How does this affect the service we provide?” Because of the extreme commitment to service, OPTUMCARE focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.
Optum Care is a network of health care providers in local markets whose mission is to help providers deliver the most effective and compassionate care to each patient they serve. Optum Care’s primary focus is on doing the right things for patients, physicians, and the community. It uses an innovative service model focused on measuring what matters and increasing efficiency and performance while providing the highest level of customer service. This model allows OPTUM CARE to make a difference each day by delivering highly personal, customized care management to its patients.
The Business Analyst will be responsible for collecting and using data and process maps to help design solutions that result in high-quality customer-focused implementations across Optum Care Service Operations. Daily tasks include support to new business expansion initiatives and cross-functional project teams while working hand-in-hand with strategic partners to ensure readiness for each assigned initiative. This individual will become immersed within specific knowledge areas to be able perform a variety of tasks such as gathering requirements, analyzing processes, executing on action plans and project plans, identifying risks, improving frontline teams productivity, and partnering with subject matter experts to develop key resources for staff. To be successful in this role, the Business Analyst must be willing to think of the end user, simplify key messages, stay organized to manage multiple priorities, and bring a growth mindset to the work.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Assist in implementation of new or expanding business, meeting timelines and project requirements
Gather data and requirements to map out process flows, quick reference guides, and other tools useful for the business and end users to be successful during and post-launch
Create, update, and preserve team knowledge tools, supporting overall development and success of implementation team work
Investigate escalated issues and recommend timely solutions through critical thinking and analysis
Identify the business impact of system/application changes, using appropriate tools and identifying capability gaps between current state and desired state
Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure they satisfy all documented requirements
The Individual In This Position Will Be Required To
Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
Be flexible and work comfortably in a dynamic setting
Demonstrate excellent interpersonal skills with all levels of staff and leadership
Work both independently and as part of a team to complete objectives
Provide explanation and interpretation within area(s) of expertise
Use pertinent data and facts to identify and solve a range of problems within area(s) of expertise
Communicate effectively with all level of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format
Provide excellent internal service to other teams
Ensure all project requirements are clearly and comprehensively documented, understood and support traceability with reviews with stakeholders to obtain approval/sign off
Translate problems/issues identified during the testing/piloting process and engage the appropriate stakeholders to help identify impact and potential solutions
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor’s degree or equivalent experience
2+ years of demonstrated critical thinking and navigating ambiguity to deliver quality results
1+ years of managing multiple priorities and supporting complex projects
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Vizio
Create and maintain operational and productivity reporting
Proactive data validation
Partner with several data reporting teams; able to comminicate and present findings
Evaluate past and current business data
Create charts and tables for data visualization
Ability to communicate finding to stakeholders
Excellent customer/consultant relationship and collaboration skills that influence successful outcomes
Ability to manage time effectively with multiple priorities while meeting expectations of stakeholders and business needs
Ability to navigate ambiguity and uncertainty by creating clear paths through to achieve desired results
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.