As an Alaska Airlines employee, we’re creating an airline people love. We do this by bringing our whole self to work and creating an inclusive environment for our guests and coworkers. We hold safety above all else. We pride ourselves on making our guests’ journey hassle free by providing a remarkable, on time experience. It takes personal accountability and teamwork of every employee to deliver on our commitments.
As a flight attendant, creating inflight experiences can make for a fun, challenging and rewarding career. If you can manage a flexible schedule, commit to upholding our high customer service standards, and create remarkable moments that people will remember, we want to hear from you.
As the face of Alaska Airlines, you always put safety first and take action to support the safety and security of others. You seek to understand, anticipate needs, and always strive to set up your coworkers for success. You provide genuine and caring service while creating personal connections through a positive, approachable manner with our guests and fellow employees. You take initiative and collaborate with peers to ensure the team’s success in creating an airline people love. You create lasting connections by delighting our guests at every opportunity, while always representing the brand with pride and integrity. This is a union represented position.
- Own safety: understand and comply with all safety regulations, ensure all safety equipment on aircraft is in working order and conduct emergency procedures as needed. Support the safety and security of oneself and other crewmembers while in-flight, in airport terminals and during layovers while away from home. Calmly resolve passenger situations during flight, including emergency situations.
- Do the right thing: understand company policies and procedures to complete all onboard duties for the position assigned. Be empowered to know when to make exceptions to make things right for guests.
- Be kind-hearted: create an exceptional and inclusive experience for guests and fellow employees by demonstrating empathy and compassion.
- Deliver performance: always focus on safe on time performance. Be proficient in utilizing an Inflight Mobile Device (IMD) to complete onboard duties, service flow and elite guest recognition.
- Be remarkable: conduct oneself as a brand ambassador while at work, whenever in uniform and on social media.
Job-Specific Experience, Education & Skills
- 2 years of customer service experience.
- Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
- Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
- Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
- Must be able to meet the company’s uniform and appearance standards.
- Able to push and pull service carts, open and close overhead bins, walk and stand for significant periods of time.
- Able to serve alcohol.
- Possess basic technology skills to navigate necessary tools on a mobile device.
- Ability and willingness to travel extensively and be away from home overnight for multiple days at a time working varied schedule, including nights, weekends, and holidays.
- Able to attend 5 weeks of unpaid training in Seattle if selected.
- Must have high school diploma or equivalent.
- Must be an US citizen or registered alien with the legal right to accept employment.
- Ability to possess and/or obtain a current passport prior to start date with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation. Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.
- Minimum age of 21.
- Ability to communicate in English.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.