Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience.
- Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
- Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritize members’ needs and requests in a tight time frame.
- Prepares and serves meals and beverages, including alcohol.
- Follows established procedures to maintain the cleanliness of the lounge.
- Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
- Identifies creative solutions to handle unhappy or mishandled passengers.
- Processes new lounge member enrollments and renewals.
Job-Specific Experience, Education & Skills
- 1 year of experience in guest service, or related area.
- Motivated to achieve excellent guest service.
- Ability to project a professional image and be approachable with strong social skills.
- Articulate and able to effectively communicate with confidence.
- Able to multi-task while working under pressure.
- Able to make quick, sound decisions in a challenging and varied work environment.
- Willingness to serve alcohol.
- Ability to stand for long periods of time.
- Ability to bend, squat, stoop, reach and grasp.
- Ability to lift up to 50 pounds.
- Typing speed of at least 25 WPM.
- Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 21.
- Must be authorized to work in the U.S.
- Strong marketing, sales, management, or customer service experience.
- Computer experience, including familiarity with Image and Solar.
- Airline industry experience.